1. Introduction
Spartan Media LLC ("we", "us", "our"), operating as SpartanComm, respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our unified communications platform and services.
2. Information We Collect
- ·Account Information: Name, email address, phone number, company name
- ·Communication Data: Call logs, SMS messages, WhatsApp messages sent through our platform
- ·Device Information: SIP device identifiers, IP addresses
- ·Usage Data: Login times, feature usage, platform interactions
- ·Payment Information: Billing details processed through secure third-party payment processors
3. How We Use Your Information
- ·To provide and maintain our communications services (voice, SMS, WhatsApp)
- ·To send one-time passwords (OTP) and verification codes for account security
- ·To process transactions and manage billing
- ·To improve our platform and customer experience
- ·To comply with legal obligations
4. SMS / Text Messaging
- ·We send OTP and verification codes via SMS when you log in or verify your account
- ·Message frequency varies based on your account activity
- ·Message and data rates may apply
- ·You can opt out at any time by replying STOP to any message
- ·For help, reply HELP or contact support@espartan.net
5. Data Sharing
We do not sell your personal information. We may share data with:
- ·Telnyx: Our telecommunications provider, to deliver voice, SMS, and WhatsApp services
- ·Supabase: Our database provider, for secure data storage
- ·Payment processors: To handle billing transactions
- ·Law enforcement: When required by law
6. Data Security
We implement industry-standard security measures including encryption, secure authentication, and access controls to protect your data.
7. Data Retention
We retain your data for as long as your account is active. Call recordings are stored for 90 days unless a longer retention is required by law or requested by you.
8. Your Rights
You have the right to:
- ·Access your personal data
- ·Correct inaccurate data
- ·Request deletion of your data
- ·Opt out of SMS communications
- ·Export your data
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.